Refund & Store Credit Policy

At Chrobot, every piece is created, selected, and packaged with great care. Because of the nature of our artwork and limited inventory, all sales are final.

No Refunds

We do not offer refunds for any purchases, including:

• Original artwork
• Art prints
• Custom or commissioned pieces
• Sale or discounted items
• Gift cards

Please review your order carefully before completing your purchase.

Store Credit

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue, include:

• Your order number
• Photos of the damaged item
• Photos of the shipping packaging

After reviewing your claim, we may issue store credit equal to the value of the eligible item. Store credit may be used toward any future purchase on our website.

Store credit is issued at our sole discretion after the claim has been reviewed.

Damaged or Lost Shipments

If your package is lost or damaged during transit, we will work with the shipping carrier to investigate the issue.

If your claim is approved, we may provide:

• A replacement item (when available), or
• Store credit equal to the purchase price of the affected item.

Order Cancellations

Orders may only be canceled before they have entered production or shipped.

Once an order has begun processing or has been shipped, it cannot be canceled.

Custom & Commissioned Artwork

Custom and commissioned artwork is created specifically for each customer and cannot be returned, exchanged, refunded, or canceled once work has begun.

Non-Returnable Items

For hygiene, customization, and limited-edition reasons, the following items cannot be returned:

• Original artwork
• Art prints
• Custom artwork
• Commissioned pieces
• Sale items
• Gift cards

Contact Us

If you have questions regarding your order or believe there is an issue with your purchase, please contact us through the contact page on our website. We are committed to finding a fair solution whenever possible.